Returns & Exchanges

At PALMONAS, we strive to ensure you love your jewelry; however, if you are not completely satisfied, we offer a hassle-free 15-day return and exchange policy on all unworn items. Our commitment is to provide a seamless experience that matches the elegance of our handcrafted collections.

Return Process

• 1.
  Initiate Request

  Log into your account and visit the 'Order History' section to select the items you wish to return or exchange within 15 days of delivery.

• 2.
  Quality Inspection

  Ensure the jewelry is in its original condition with all security tags and luxury packaging intact to qualify for a full refund or replacement.

• 3.
  Complimentary Pickup

  Once your request is approved, our courier partner will schedule a secure pickup from your doorstep at no additional cost to you.

• 4.
  Refund Processing

  After our quality team verifies the returned item, your refund will be credited to your original payment method within 7-10 business days.