Frequently Asked Questions
Everything you need to know about your PALMONAS experience.
What materials are used in PALMONAS jewelry?
We specialize in high-quality demi-fine jewelry, using premium materials such as 18k Gold Vermeil, 925 Sterling Silver, and ethically sourced gemstones to ensure lasting shine and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the country. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day hassle-free return and exchange policy. Items must be in their original, unworn condition and include all original packaging to be eligible for a refund.
Does my jewelry come with a warranty?
Yes, every PALMONAS piece comes with a 6-month warranty covering any manufacturing defects. Please contact our support team with your order number to initiate a claim.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the PALMONAS pouch provided.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and Google Pay. We also offer secure encrypted checkout to ensure your financial information is protected.